Shipping & Returns
All shipments are made by CTT/MRW registered mail to Portugal/Spain.
International Shipping is requested to request a quote for shipping.
Exchanges and Returns
Exchanges and returns are applicable for purchases made in the online store at: www.ferroafundo.eu
Decree-Law 143/2001, of 26 April as amended by 82/2008 of 20 May
What should I do if I am not satisfied with my purchase?
If you want to exchange or return items, you can contact us within 14 days of receipt, so that we can provide you with information about the exchange / return process. In no case send the articles without prior contact as they will not be received.
The return of articles must respect the following conditions:
• Return of items in good condition, in sales conditions without any mark of use (wear of skate or other parts) or damage, with original packaging and accompanied by the respective invoice.
• Exchanges or returns of personalized items or specially ordered and at the customer's request to the supplier are not accepted.
• Exchanges or returns of replacement / repair parts ordered specially and at the customer's request from the supplier are not accepted.
If the packaging is damaged and the articles have evident marks of use, we will not be able to accept the exchange or the return of the value.
After contacting and given the return instructions, you must send us the item properly packed, with original packaging, to our address:
EC Senhora da Hora
4461-901 Senhora da Hora
We alert you to some conditions in case of exchange
If you choose to return the amount we inform you that:
• The refund is made by the same means of payment (according to the will shown by the Client). In the case of a transfer, we ask that you provide us with a NIB so that we can make the return faster.
• Shipping costs to our address are borne by the customer. Ferro a Fundo Comboios à Escala will collect collections depending on the situation presented, at no additional cost, to customers injured by the transportation or technical problem detected.
• The return will only be made after technical verification of the product's condition and verification of compliance with the conditions described above.
What should I do if I receive damaged packaging or items?
In the event that the shipping package is damaged, you should check its contents at the time of delivery and submit the complaint to the carrier, contacting us later. You should also contact us if you have received a package in good condition but the items are still damaged.
What should I do if the articles have technical problems?
In the event that your articles have technical problems, please contact us. We will try to resolve the issue by phone or email before replacing.
If the technical check detects marks of misuse, and / or any problem that may have caused the article to malfunction (eg, drop, humidity, misuse) you will be contacted to indicate whether you want to return the item in its current state or if you want us to send the device to the brand's Technical Assistance, subject to a repair quote.
If the invoice is more than 14 days old, your item will be sent to the brand's Technical Assistance under the Warranty.
All equipment is covered by the 2 Year Manufacturer's Warranty, guaranteed by the respective brands.
In the case of equipment outside the warranty period, Ferro a Fundo Comboios à Escala also provides Technical Assistance, so you can contact us for information on the process of sending defective or damaged items for repair. The articles will be analyzed by our Technical Assistance, who will issue a technical opinion and respective repair budget, if that is the case. Repairs are only initiated after the Client has accepted the quote.